After a mega exhausting lunch hour of shopping for some items that I’ll be using at my WEDDING OF THE YEAR (not that people are talking about it at the water cooler or anything), I made my way up to the cashier and placed my breakables on the counter, careful not to chip a single one.
I had chosen each of my items specifically for my needs and didn’t want to see any of them lose their place in my thoroughly thought out plans.
The cashier, a mid 40’s, brown haired woman, smiled at me and we exchanged the normal pleasantries as she rang up my beloved breakable picks.
And then she put them in the bag.
Without wrapping them.
My items, exposed and touching, were screaming for help as I waited for her to notice her mistake and wrap my beautiful items up, but instead she started chatting with her co-worker about her break coming up, her plans for the weekend, and the large order she had just processed.
To quote Angelina from the first season of Jersey Shore: “UMMMM HELLOOOO?!!!”
Why can’t I be American?
I have so many places I want to throw in a Y’all.
Because, y’all I have a serious problem with poor customer service.
I know there are people out there right now starting to type their comments (or not commenting) because they work in the customer service field and the people they wait on are rude and how could I know what that woman was going through? She had sore knees and she works long hours, her dog is sick and her car is broken, she needs a break and hasn’t had time to finish her coffee.
She took the bus this morning and she didn’t have the right change and now she has to go on a date with the bus driver because that’s the only way she could get a ride. And she’s got cramps.
I’m the worst y’all.
But I’m also right.
I worked in customer service for a LONG time and I didn’t treat people anything like I see customers being treated now. So, to the lady behind the counter smashin’ up my breakables and rockin’ a banana clip… (and all those other blue smock wearing peeps).
1. I don’t care when your break is
2. I’m fine thank you for asking, now you say you’re fine even if you aren’t (or say nothing). The customer is not someone you should confide in. If you need help talk to your boss or your family.
3. Do not take a personal phone calls or text messages while customers are in line
4. It’s not the customers concern how long you have left until your shift is over
5. Your weekend plans are none of our business
6. Talking about another customer in front of the customer you are currently serving is not professional
7. You are wearing your name on your chest, people know who you are and will complain
8. Dress professionally, you are representing the store you work for and yourself
Now wrap up my breakables so I can throw an awesome party!
WTF y’all! Eh?
What are you Customer Service pet peeves?